Great customer service!
Pros: Excellent communication, accomodating, great customer service
Cons: Some special moments were missing
Cancun Wedding Video captured our wedding at Dreams Tulum in January 2013. We are so happy that we decided to spend the extra money on videography because they captured the day beautifully. The guys were so nice, polite and pleasant to deal with and email communication before and after the wedding was spot on. Customer service with this company is extremely important to them and it definitely shows!!
We had some concerns with the final video at first (some important moments to us were missing), but after emailing Mike and voicing our concern, he re-edited the video and sent us a new version within a timely manner. Unfortunately, this didn’t come in time for our AHR so our family and friends who couldn’t be there on our special day were unable to watch it. With that being said, Mike definitely made it up to us and we are very satisfied customers! We are so happy with the final video – we have watched it dozens of times (and we cry every time!) I have to say, it would be nice to see our highlight video on their Facebook page so that we can share it with our family and friends that weren’t able to watch it at our at home reception.
We have no complaints and are so happy with our dealings with Cancun Wedding Video!
Thank you for a wonderful video that we will watch for many years to come!
Emily and Cameron Jarvie